Warranty Request

We are happy to help you with completing your warranty request. Before you begin, you will need to know your product number. If you don’t know it, no worries, click here to lookup your product number.

Frequently Asked Questions

How can I find my product number?

It’s always helpful to go ahead and use our Product Number LookUp and confirm you’ve got the right number. Orbit Product Numbers are usually five digits (21004), sometimes appended by a letter, like 62061Z

Who do I contact if I live outside of the United States and Canada?

Please refer to this list of international partners for warranty requests in other countries.

How does the gift card/promo code process work?

If your warranty request is resolved via a gift card or promo code, you will be able to use the code to purchase the same or similar product on the Orbit Store. For verification purposes, there will be a nominal charge (less than $1) to verify your identity. Enter the code in the promo code box on the cart page. Your code will only be valid for one transaction.

Find and Copy Product Number