Excellent company with superior customer service!
I can not say enough good things about the Customer Service Department. I have used Orbit products for years ( I’m almost 80) . My battery operated sprinkler valve timer failed. I did not have my receipt, and was on the last months of my warranty. I did a video to show the problem. They replaced the whole unit. Can’t do better than that.
It's working good
Works much better than the old one.
Is difficult to maintain schedule after manual watering
- 5 stars: 63 (73%)
- 4 stars: 9 (10%)
- 3 stars: 1 (1%)
- 2 stars: 3 (3%)
- 1 star: 10 (12%)
Excellent company with superior customer service!
I can not say enough good things about the Customer Service Department. I have used Orbit products for years ( I’m almost 80) . My battery operated sprinkler valve timer failed. I did not have my receipt, and was on the last months of my warranty. I did a video to show the problem. They replaced the whole unit. Can’t do better than that.
It's working good
Works much better than the old one.
Is difficult to maintain schedule after manual watering
Perfect easy to operate and very effective great option when the only source of power is going under a 6 foot block wall followed by a 45 foot concrete driveway this would do just great
it works great
Quick service and quality product.
Warranty honored
Great! Now if home depot has the adapters for my valves. Thank you.
Warranty replacement. My last one the screen went out. Hopefully the design flaw is fixed with this new one. Great customer service and easy replacement.
I was not able to get it to work properly o actually purchased two of the units and orbit sent one at no charge none of them would work . I installed the selenoid in the valve yet the waterwould go through the valve . Yet when I put the selonoid in the valve the water stoped. I tried several time to contact orbit support with no help. I finally had to purchased an other unit with an electric time which works perfect . Or I as an issue with this product
Thank you for leaving your review about your Sprinkler Timer not working properly and your attempts to reach support. Our Customer Care team is happy to help with any product concerns that you may still have or to give further assistance that may be needed in the future. We can be reached by phone at (800)488-6156 or online at support.orbitonline.com. Have a great rest of your day.
I'm thankful for this product so I can have a zone on the other side of concrete where I have water but not the electrical wire to my main controller.
Works great. I have 3 stations set on it and no problems.
As I told the technician, before she insisted the problem was the controller, the problem was NOT the controller. However, I am using the new controller on a new system and it’s working fine.
We appreciate you taking the time to let us know about your support experience for one of our Sprinkler Timers. We will be taking a further look into your conversations to see how we can improve going forward. We're glad to know how everything is working fine and ask that you reach back out to our Customer Care team with any additional product questions and concerns that you may have, or if there's further help that may be needed in the future. Have a great rest of your day.
The battery control sprinkler valve you sent works perfect. I was very impressed how your customer service person took care of the warranty. I will be ordering more items from you
Great customer service
Easy, to install
It works great! Just wish they would last more than 4 years. Good thing they have a 6 year warranty
The battery powered sprinkler is awesome. It works like a charm.
Thank you Orbit.
The replacement timer is workings great. Thanks for all the help.
The timer I had must have had a small crack in the screen and water penetrated it, but you guys were terrific and allowed me to get a new one under your warranty. Other than that, the timer had functioned flawlessly and is a great item. Thanks for the assist
it's great
I have three of these types of Contreras. Two have had issues making the timers window mess up. Not making any sense what it showed had to replace one prior to this one. I do the idea being able to have a timer on a water system not close to electric
These work awsome for my drip irrigation for the veggie garden!
Have used them for years. Quality, dependability and ez to use. I highly recommend the timer. It’s self contained battery a setting program make it very convenient!
Seems to work great.wish it had one more program and more options for mounting.
Outstanding unit for raised garden beds.They have been very reliable.
It is working great again. Thanks!
I love the timer and appreciate the warranty coverage by Orbit.
First one stopped working. Orbit was very good about sending the replacement. Let’s see if this one lasts longer than the first
Thanks for sharing how your Sprinkler Controller stopped working and how it was replaced for you. Please do make sure to reach out to our Customer Care team if further help may be needed in the future, or for other questions that you may have. We can be reached by phone at (800)488-6156 or online at support.orbitonline.com. Have a great rest of your day.