Customer Reviews
Based on 16 reviews
69%
(11)
0%
(0)
0%
(0)
13%
(2)
19%
(3)
k
Customer service was good. But received the wrong parts. Now the parts are sold out. Can't use a system till all parts work. Still waiting for parts to be available for order and then wait for shipping. Otherwise I've ordered 7 of these and really like the performance.
Thank you for sharing your experience about your order and getting support from our Customer Care team. We are currently working to restock our products as soon as possible, and ask that you reach out to our Customer Care team with any further questions and concerns that you may have. Have a great rest of your day.
C
Ordered a replacement part and they shipped the wrong Orbit product. I then called their parts department and they hung up over 5 times. I then called their customer service department and they picked up and Cruz who claimed to be the supervisor said he would handle it. 2 weeks later no part has been shipped and they have not issued a refund. This company is thieves/criminals. I have emailed their CEO without response, clearly he is disconnected from his companies criminal day to day operations.
Thank you for letting us know about your experience with receiving the wrong product and getting help from our support team. We will be taking a further look into your conversations to see how we can improve for the future, and someone from our Customer Care team will be following up with you about your order. Have a great rest of your day.
S
wrong part was sent. customer service gave a refund but refused to ship the correct part - very pathetic service
Thank you for leaving a review about your order being incorrect and about receiving a refund for it. Being that we are unable to create orders for our customers, they are needed to be made on our Orbit store site. Our Customer Care team is happy to assist with completing online orders or with any further help that may be needed in the future. Have a great rest of your day.
R
I ordered 2 of the pictured items but the wrong items were sent. I called and tried to resolve this issue but the app that they had me download didn't work so I spend over an hour trying to send pictures of the wrong items through this app that didn't work. This issue still did not get resolved
Thank you for letting us know about your order and your experience with getting support. Someone from our Customer Care team will be reaching out to you with further assistance. Have a great rest of your day.
a
Item worked great and was easy to install, but it took a little longer than I thought to get to me.
