These valves absolutely do not deserve the B-hyve name.
I am a long time B-hyve user and have had no issues with past products. These valves are an absolute disappointment in every way.
I am now a month into using them and have a laundry list of problems that all stem from poor design, poor quality and poor features.
1)massive connection issues. AND no connection = no program run and therefore, no watering.
2) battery life is not good, less than a month is impressively bad.
3) no continuity with other B-hyve devices within the app. You would think equipment installed at the same address and on the same account would cooperate, maybe that’s just suggested by the “hyve” name.
4) customer service chat is terrible. You get placed on hold awaiting an agent to join the chat then when they do you better answer to them entering the room within a minute or they will leave the chat. Whoever thought this was a good idea clearly didn’t realize people can’t put the phone on speaker and get an auditory que when the agent joins, why can’t you do this, it’s a chat! Not a call.
We appreciate you taking the time to leave your review and feedback on your Smart Hose Timers not working properly and about getting support for them. We do stand behind our products and will be taking a further look into your conversations to see how we can improve going forward. We're glad to know how our Customer Care team was able to assist with your smart devices, and ask that you reach back out to us with any other concerns that you may have or for further help that may be needed in the future. We can be reached by phone at (800)488-6156 or online at support.orbitonline.com. Have a great rest of your day.
Some connection issues but super useful devices
The WiFi hub has given me alot of troubles connecting to the bluetooth switches. Also the app will say devices are connected until you try to start a manual watering.When you refresh the app it defaults back to saying every thing is connected. Makes for a difficult trouble shoot. When the system works it does a great job.
Thank you for sharing your experience about your Smart Devices having connection issues, but working well when it’s functioning. Our Customer Care team is happy to further discuss your product concerns and to help troubleshoot any issues that may be encountered with them. We can be reached by phone at (800)488-6156 or online at support.orbitonline.com. Have a great rest of your day.
one of the 4 timers will not work. If going to call your tech support tomorrow to try to resolve.
Thanks for letting us know about one of your Gen 2 Timers not working. Please do try replacing the batteries with new alkaline ones if you haven't already done so, and resetting the timer by pressing the 'b' 5 times rapidly. Our Customer Care team is happy to discuss your concerns and further assist you with troubleshooting. We can be reached by phone at (800)488-6156 or online at support.orbitonline.com. Have a great rest of your day.
Will be very flexible given the hill side that I will be trying to get irrigated.
- 5 stars: 12 (57%)
- 4 stars: 3 (14%)
- 3 stars: 3 (14%)
- 2 stars: 0 (0%)
- 1 star: 3 (14%)
These valves absolutely do not deserve the B-hyve name.
I am a long time B-hyve user and have had no issues with past products. These valves are an absolute disappointment in every way.
I am now a month into using them and have a laundry list of problems that all stem from poor design, poor quality and poor features.
1)massive connection issues. AND no connection = no program run and therefore, no watering.
2) battery life is not good, less than a month is impressively bad.
3) no continuity with other B-hyve devices within the app. You would think equipment installed at the same address and on the same account would cooperate, maybe that’s just suggested by the “hyve” name.
4) customer service chat is terrible. You get placed on hold awaiting an agent to join the chat then when they do you better answer to them entering the room within a minute or they will leave the chat. Whoever thought this was a good idea clearly didn’t realize people can’t put the phone on speaker and get an auditory que when the agent joins, why can’t you do this, it’s a chat! Not a call.
We appreciate you taking the time to leave your review and feedback on your Smart Hose Timers not working properly and about getting support for them. We do stand behind our products and will be taking a further look into your conversations to see how we can improve going forward. We're glad to know how our Customer Care team was able to assist with your smart devices, and ask that you reach back out to us with any other concerns that you may have or for further help that may be needed in the future. We can be reached by phone at (800)488-6156 or online at support.orbitonline.com. Have a great rest of your day.
Some connection issues but super useful devices
The WiFi hub has given me alot of troubles connecting to the bluetooth switches. Also the app will say devices are connected until you try to start a manual watering.When you refresh the app it defaults back to saying every thing is connected. Makes for a difficult trouble shoot. When the system works it does a great job.
Thank you for sharing your experience about your Smart Devices having connection issues, but working well when it’s functioning. Our Customer Care team is happy to further discuss your product concerns and to help troubleshoot any issues that may be encountered with them. We can be reached by phone at (800)488-6156 or online at support.orbitonline.com. Have a great rest of your day.
one of the 4 timers will not work. If going to call your tech support tomorrow to try to resolve.
Thanks for letting us know about one of your Gen 2 Timers not working. Please do try replacing the batteries with new alkaline ones if you haven't already done so, and resetting the timer by pressing the 'b' 5 times rapidly. Our Customer Care team is happy to discuss your concerns and further assist you with troubleshooting. We can be reached by phone at (800)488-6156 or online at support.orbitonline.com. Have a great rest of your day.
Will be very flexible given the hill side that I will be trying to get irrigated.
In limited time, I have been unable to setup a program in the app. The hub and timer valves are setup and visible but when 'program' selected only the device selected in 'my device' page shows at the top where I would expect the hub to show. What is best way to get in touch with someone for help?
Thanks for taking the time to share how you've been unable to set programs for your Smart Hose Timers using the B-hyve app. When going to 'My B-hyve' and selecting 'Devices' from the home page of the app, you will be shown all of your devices. Only one device can be controlled at a time, so you will need to select and control your hose timers one by one for programming. Our Customer Care team would be happy to help with this and can be reached by phone at (800)488-6156 or online at support.orbitonline.com. Have a great rest of your day.
Easy to set up, and navigate options.
I love it
I’ve had a hard time with one timer going rouge - it wants to overlap times with another timer, even thought the times are not set that way. I can’t seem to figure it out - maybe defective?
Thank you for letting us know about one of your Smart Hose Timers watering during unscheduled times and overlapping with another device. Our Customer Care team is happy to help troubleshoot if product issues may be experienced with the programming and operation. We can be reached by phone at (800)488-6156 or online at support.orbitonline.com. Have a great rest of your day.
At first I had an issue with water leakage at the connectors but after calling customer service we determined it was likely a bad washer. That fixed the problem and I absolutely love the B-Hyve Gen 2 system. It’s worth every penny and more. I love the easy app features and that I can easily shut off, change the timer, and also do manual watering with a few simple commands. We have wild roosters and hens that have taken residence in our neighborhood and make a mess and are very noisy. Having the ability to quickly turn on the water to humanely scare them away out of our yard with the app has been a game changer. Love this system!
Works as expected. Valves do shut quickly, causes some water hammer.
The Gen 2 B-hyve smart hose timer gives me convenient control of watering for my landscaping. Our water well has limited capacity, so it is important to keep the watering times for my 4 different zones well separated.
Good
It has worked great so far. Seems easy enough to utilize the App.
We were looking for a way to extend water to garden beds without adding to our sprinkler system. These work amazing and ties into our B-hyve app for our lawn. Easy to use.
Order was delivered quickly.
Well designed product that uses high quality materials, (real brass, not white metal). It is also reasonably serviceable, which is important to me because my irrigation water quality is less that perfect. Software and programming apps are well designed.
Great app! Works like you would hope.
Doesnt appear to eork manually. Tried to pair with iphone 11, no luck so far.
Not used yet. Still confused about the different generations of Wi-Fi.
They have done an excellent job of design of the software and program structure. The i-phone app works very well.
Of particular note is the serviceability of the valve. My irrigation water if not the best so the valves do need periodic servicing and cleaning.
I plan on using many more.
Good price, works well.