The metal is too thin or weak on this device. It may be fine initially but after only a few months to a year tension on the threads by the hose will create pin holes in the metal. Typically people think it's the hose washer joint that leaks and will tightened it more to try and stop the leaks, the leaking will get worse because of the higher tension or the threads will just break off. I've had this happen on 4 units.
Thank you for sharing your review and feedback about the durability of our Brass Hose Manifold. We do stand behind our products and are glad to know how our Customer Care team was able to help with your replacements. For any concerns you may have or for further assistance that may be needed in the future, please do reach back out to us. Have a great rest of your day.
Unfortunately has a vulnerable ring attachment to the tap which is subject to breakage if the unit is twisted.
I have been using this manifold for three years during our growing season. It is a great design and built to last for years. I've added watering timers to two of the outlets and garden hoses to the other two outlets and can completely water my garden and lawn in the back yard in less than 30 minutes. It was an is a great investment.
The brass manifold is very robustly constructed and should operate for many years.
I have not received the item yet
Thank you for letting us know how you haven't received your order yet. Our Customer Care team is happy to help with any questions or concerns for orders that have been placed, and we can be reached by phone at (800)488-6156 or online at support.orbitonline.com for assistance. Have a great rest of your day.
I have bought six of these and everyone have fallen apart
Thank you for sharing your review on our Brass Hose Manifolds falling apart. We're glad to know how our Customer Care team was able to assist with your warranty replacement, and ask that you reach back out to us with any other questions and concerns that you may have or if further help may be needed in the future. We can be reached by phone at (800)488-6156 or online at support.orbitonline.com. Have a great rest of your day.
Yes I received my order thank you and I hopefully this one doesn't leak.
thanks the packaging was a zero box was completely open
The female hose connecter to the manifold has a very fine threaded nipper. The hex wrench design should go the full length of the nipple to make it stronger.
Thanks for taking the time to share your review and feedback about the design of our Brass Manifold. We are always looking for ways to improve and will pass this along to the proper teams for consideration. We do stand behind our products and ask that you reach back out to our Customer Care team for any of your product concerns, or if there's further help that may be needed in the future. Have a great rest of your day.
The Orbit products are top quality and your customer service is awesome!
Fantastic quality, quick shipping excellent company to do business with. They stand behind their products.
I was impressed with the concern and response to my failure of an Orbit product.
Very well built! Also comes with a much needed support bracket. 2 types of anchors for wood or concrete and the required lag screws. Everything you need for a proper installation.
As with every other Orbit product that I have purchased, the quality is top notch and the functionality/design are absolutely out!
Excellent device that does its job as designed. Very impressed with customer service when one failed and they replaced it in a timely manner.
works great excellent quality
Keep using your product if you have good warranty period. Thank you
Solid and well built. The unit is designed for heavy duty application and will stand up to harsh conditions.
Excellent!
I especially the mounting bracket that it comes with.
This is much more heavy duty than the plastic-nut type that I have bought in the past. They always end up breaking where they are screwed to the faucet. This one will not break. The only fault is that the ball valves are so small. It seems to work OK with my sprinklers, but it must restrict the flow with such a small opening in the ball valve.
Really like your product.
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I’ve used Orbit products for decades and have always contacted them for warranty replacements, which has typically been accommodating. This encounter took weeks of back and forth with various customer service reps who gave varying information between them. I was truly disappointed with the interaction I received this time. Will make me rethink my use of Orbit products.
We appreciate your review and feedback about getting support with our warranty replacement process. We're glad to know how our Customer Care team was able to assist you with this and will be taking a further look into your conversations to see how we can improve going forward. If you may have further concerns or need any assistance in the future, please do let us know. Have a great rest of your day.
The last one I bought leaked within one season of use at the four valve handles.
Orbit did stand behind their product with a cost free replacement.
We have had to purchase a new one of these every year for 3 years due to inoperability of unused valves after months of use of the head. We appreciate your replacing our last one. The agent asked if I still had the old one I could send back for investigation and I searched but was unable to find it so I thought I'd recycled the brass. I stumbled on it in my shop days later. Now that I have the new one in a box, I could send the old one back if you all still want to investigate what caused the issues (hard to operate valves or permanently stuck) if you will send me a prepaid return label.
Great customer service on warrantee
Will definitely consider Orbit for future products!
Great service
This was a replacement for one I bought last year. Rep was easy to work with App was not to bad either. Thanks Orbit