We love the hose itself and it functioned perfectly...until it didn't. We have had two of these in a row and they both sprung a small leak along the seam after a summer's consistent use. We re-ordered under warranty and we're hoping the third, otherwise we're going to need to reluctantly move on.
We appreciate you sharing your review and experience with our Garden Hoses having a leak. We're glad to know how our Customer Care team was able to assist with your product replacement, and ask that you reach back out to us with any other concerns you may have or if further help may be needed in the future. Have a great rest of your day.
I have had a number of these over the years, and a few have failed. They now have a new distributor, hopefully this new one will work out better. The company exchange of the defective hose was fantastic; I can't recommend that highly enough.
Nice looking, but when it is being used it starts pulling because it's retracting like I have shut off the faucet.
I received this hose, that only has 5 yrs warranty, as a replacement for a Craftsman hose that had a "Limited Lifetime warranty"
Great hose
One of favorite expandable hoses