Great customer service rep
Great customer service the old device covered under warranty and I could buy two units would be money left over.
settings
Great service. Impressive that you honored the warranty. I love the product.
Thank you so much for replacing the other faulty valve and this one is working great. Much appreciated
- 5 stars: 264 (78%)
- 4 stars: 36 (11%)
- 3 stars: 16 (5%)
- 2 stars: 6 (2%)
- 1 star: 18 (5%)
I got these to replace some older ones which wouldn’t program correctly. These are easy to program and have worked perfectly so far
This is the best, simplest battery-operated timer!I have used them for years and they are reliable and long-lasting. Simply replace the batteries every year. Best of all they you can get models with anywhere from 1-4 stations.
Unfortunately I tried a new model (26622) which was harder to program and was completely unreliable. Every time I went to check on its operation the display would have reverted to “Off” even though I had left it on to run the programmed schedule. Stick with this older style and avoid the other model with no dial.
The hose faucet timer that I received. It’s not functioning the way it’s supposed to this has two stations. The reason why I replace the old one that I had for a year station one will not turn on only station two comes on. I am very disappointed that the hose Faucet timer that I received does the same thing.
Thank you for sharing your experience about your Hose Timer having the same issue of not watering both stations. We do stand behind our products and ask that you reach out to our Customer Care team to discuss your concerns, and to provide further help with any issues that are still being encountered. We can be reached by phone at (800)488-6156 or online at support.orbitonline.com. Have a great rest of your day.
I purchased the dual hose timer and it only worked on one zone. Amazon had them reach out to me. We did a FaceTime view of product. They sent me a replacement immediately! It works great!
This one does not come on for zone 2. I had just gotten the first one and the replacement is just as bad. What a waste. I can't return it because everything else is under ground.I have to go outside and run it straight to the faucet
Thank you for letting us know about your replacement Hose Timer not operating correctly. Someone from our Customer Care team will be reaching out to you with further help. Have a great rest of your day.
I had a ‘hiccup’ with my 2024 Orbit Two Outlets Hose Faucet Timer. Called their service department and conversed with the nicest and informed gentleman. He spoke clear English, too! After many attempts to ‘reboot’. As promised, a new 2025 version upgrade arrived. I held back my review until knowing provided equipment was as represented. It is! Good product; supported by good service! Solidifies all gardening needs going forward will be Orbit
Great customer service rep
Great customer service the old device covered under warranty and I could buy two units would be money left over.
settings
Great service. Impressive that you honored the warranty. I love the product.
Thank you so much for replacing the other faulty valve and this one is working great. Much appreciated
It was easy to set up and it didn’t leak.
Had a problem with a product I purchased from orbit and they replaced it free of charge.
Does what I wanted it to do.
I was disappointed that it didn't allow me to schedule the days of the week as we have set days to water here in Dallas.
Thank you for leaving your review on one of our Hose Timers only allowing for intervals to be set for watering and not specific weekdays. Our Customer Care team is happy to further discuss your product concerns, and to help with finding a solution that works best for you and your watering needs. We can be reached by phone at (800)488-6156 or online at support.orbitonline.com. Have a great rest of your day.
I had an issue with my Digital 2 Outlet Hose Faucet Timer after it stopped working. I contacted Orbit's customer service, and they handled the warranty claim quickly and professionally.
Without any hassle, they acknowledged the problem and promptly sent me a replacement unit. It's refreshing to see a company take responsibility for its products and stand behind its warranty.
While it's unfortunate that the original timer failed, the way Orbit resolved the issue left me with a very positive impression. Great customer service like this earns customer loyalty.
Thank you, Orbit, for making the warranty process easy and stress-free. Five stars for standing behind your products.
I have been using only Orbits digital times for the last 17 years now. I have 7 of them in my yard. They are the only timers I chose to use because they stand behind their product and dont leave you out in the cold all wet if they go wrong.
Very good company, very nice people
Orbit replaced a defective timer under warranty, great service, great timer. Very pleased with the customer service.
CSR was excellent and so is the product
Water Faust timer for gardens and trees, especially while you are on vacation.
Years of trying to set watering schedule times on earlier Orbit 2 station timers was confusing, difficult, and frustrating. Even some calls to support representatives, also had them having difficulty setting the area and station schedules. It was so bad, I just shelved my 3 Orbit timers and purchased timers from manufactures. This last episode proved so difficult that the service rep. sent me a replacement. Not knowing that the newer model replaced my previous model, I was anxious to setup the programming schedule to see how it would respond. Surprisingly, the new model was much easier to program and set the watering schedules. This simple scheduling procedure was long overdue and should have been available a long time ago. Instead of purchasing my timers from other manufacturers, because of the big change in simple programming this new model has, I plan on going back to Orbit for my watering timers once again.
The model I was sent was supposed to be a warranty replacement for the discontinued model that I had, which was leaking. My old model offered three customizable watering schedule: A, B and C. I still have the same twice-a-day watering needs so I was looking for a warranty replacement that would accommodate that, and my new model does not, allowing for only one setting daily.
Thank you for leaving your review on your new Hose Timer not meeting your watering needs. This hose timer is able to be set in water frequencies of every 6 hours, 12 hours, or from once a day up to once every 7 days. To water twice a day, this timer can be set to water every 12 hours with the Start Time being set for in the morning. Our Customer Care team is happy to further discuss your product concerns and can be reached by phone at (800)488-6156 or online at support.orbitonline.com for help. Have a great rest of your day.
Very easy to program. Wish my 24713 timers were as easy.
Didn’t realize what a good warranty orbit timers have. Contacted Orbit and they replaced it!
Arrived on time
Simple and effective
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