the first one I received malfonctionned aftre a month of use,
called the customer service and replaced it in a very quick time !!!
Great customer service would by any product they sell !!!!
Saves me over watering the garden because I forget to turned off the water
This review is for a warranty replacement I received for a unit that had stopped working after about 5 months of occasional use. The replacement timer was shipped in a plastic bag, no box or protection for the timer itself. Upon opening the bag I could see a large nick in the male threaded connection. Sure enough, when I attached it to the hose bibb the nick prevented a seal and water was dripping out of the connection in a continuous stream. In my book, 2 strikes and you're out. The replacement unit went in the trash and I'm done with trying to rely on this "simple" but unreliable timer.
Thank you for letting us know how one of our Hose Timers arrived to you in poor packaging and about the threaded connection having a large cut. Someone from our Customer Care team will be following up with you about your order. Have a great rest of your day.
I bought a two-pack of wind-up garden hose timers. One stopped working. I learned that Orbit covered it with a generous 6-year warranty. I notified the company of my problem (actually called them to see if there might be a possible repair option) and they immediately sent me a new unit that I received only a couple days later. I felt that was very good customer service!
great customer service ty