I called the [****] customer service number on 4/26/26 because of leaking equipment. Kiendra was very helpful (5 stars for her), while Tyrone hung up on me - (thanks Tyrone, so 1 star for him because he was indifferent to my issues and was also hard to understand, and never tried to call me back). My customer# is C07777000. On 4/27/26, I ordered 10 inline drippers (they work fine), and a single 1/4" drip adaptor which had no instructions and also leaks. So after being a loyal and happy customer for several years (the original 21005 HT-25 I purchased is no longer supported), I am not impressed. Would you be? Will your company will even make the effort to reach out? If you make no effort, I'm thinking about giving you negative reviews on social media. Tyrone does not belong in a customer facing position. You need to treat your old customers better!
needed 1/4 inch tube outflow, not 1/4 inch barb inflow
Thank you for letting us know about the part that you needed. Someone from our Customer Care team will be following up with you about your order. Have a great rest of your day.
- 5 stars: 1 (50%)
- 4 stars: 0 (0%)
- 3 stars: 0 (0%)
- 2 stars: 0 (0%)
- 1 star: 1 (50%)
I called the [****] customer service number on 4/26/26 because of leaking equipment. Kiendra was very helpful (5 stars for her), while Tyrone hung up on me - (thanks Tyrone, so 1 star for him because he was indifferent to my issues and was also hard to understand, and never tried to call me back). My customer# is C07777000. On 4/27/26, I ordered 10 inline drippers (they work fine), and a single 1/4" drip adaptor which had no instructions and also leaks. So after being a loyal and happy customer for several years (the original 21005 HT-25 I purchased is no longer supported), I am not impressed. Would you be? Will your company will even make the effort to reach out? If you make no effort, I'm thinking about giving you negative reviews on social media. Tyrone does not belong in a customer facing position. You need to treat your old customers better!
needed 1/4 inch tube outflow, not 1/4 inch barb inflow
Thank you for letting us know about the part that you needed. Someone from our Customer Care team will be following up with you about your order. Have a great rest of your day.