worked as expected.
Worked as advertised
I called the [****] customer service number on 4/26/26 because of leaking equipment. Kiendra was very helpful (5 stars for her), while Tyrone hung up on me - (thanks Tyrone, so 1 star for him because he was indifferent to my issues and was also hard to understand, and never tried to call me back). My customer# is C07777000. On 4/27/26, I ordered 10 inline drippers (they work fine), and a single 1/4" drip adaptor which had no instructions and also leaks. So after being a loyal and happy customer for several years (the original 21005 HT-25 I purchased is no longer supported), I am not impressed. Would you be? Will your company will even make the effort to reach out? If you make no effort, I'm thinking about giving you negative reviews on social media. Tyrone does not belong in a customer facing position. You need to treat your old customers better!
We appreciate you taking the time to share your support experience with your leaking Drip Adapter and to let us know how instructions were needed. We will be taking a further look into your conversations to see how we can improve for the future, and someone from our Customer Care team will be reaching out to you with assistance. Have a great rest of your day.
Using a drip cap provides an easier way to extend or add on to the end of the 1/2" feeder run. Much more esthetically pleasing too.
Quick delivery
- 5 stars: 8 (89%)
- 4 stars: 0 (0%)
- 3 stars: 0 (0%)
- 2 stars: 0 (0%)
- 1 star: 1 (11%)
worked as expected.
Worked as advertised
I called the [****] customer service number on 4/26/26 because of leaking equipment. Kiendra was very helpful (5 stars for her), while Tyrone hung up on me - (thanks Tyrone, so 1 star for him because he was indifferent to my issues and was also hard to understand, and never tried to call me back). My customer# is C07777000. On 4/27/26, I ordered 10 inline drippers (they work fine), and a single 1/4" drip adaptor which had no instructions and also leaks. So after being a loyal and happy customer for several years (the original 21005 HT-25 I purchased is no longer supported), I am not impressed. Would you be? Will your company will even make the effort to reach out? If you make no effort, I'm thinking about giving you negative reviews on social media. Tyrone does not belong in a customer facing position. You need to treat your old customers better!
We appreciate you taking the time to share your support experience with your leaking Drip Adapter and to let us know how instructions were needed. We will be taking a further look into your conversations to see how we can improve for the future, and someone from our Customer Care team will be reaching out to you with assistance. Have a great rest of your day.
Using a drip cap provides an easier way to extend or add on to the end of the 1/2" feeder run. Much more esthetically pleasing too.
Quick delivery
Perfect for the job.
Good product wished I did it long Go
The retaining setup works wonderfully well
works great, I popped the tubing into the hole, screwed the end to my faucet timer and no problems, leaks , etc. very satisfied with the product