Product as promised for a replacment to a failing sensor.
A little difficult to connect to wifi and battery life sucks. Two of my three sensors were below 15% within 30 days. Customer service sent me three new ones, will see if battery life is any better.
Thank you for leaving your review about the connectivity of our Flood Sensors and the battery life decreasing fast. We're glad to know how our Customer Care team was able to assist with your product replacements, and ask that you reach back out to us with any other concerns you may have or if further help may be needed in the future. Have a great rest of your day.
The soft plastic breaks down easily when trying to open the devise to get to the battery that wears out way too fast!
We appreciate you letting us know about our Flood Sensor's battery running low quickly and the damage caused when attempting to replace them. We are glad to know how our Customer Care team was able to assist with this product issue and ask that you reach back out to us if help may be needed in the future. Have a great rest of your day.
I purchased 18 of the sensors. So far 13 have failed and had to be replaced. The first 10 were replaced without too much grief as they failed almost out of the box. The last 3 that failed I had to threaten to report them to the attorney generals office as they tried to claim they were not under warranty. When they work they work but they have a horrible problem with them eating batteries. If you replace the CR2032 battery a few days later they are depleted again. When the tried to deny the warranty I asked to return the whole system, but they refused. If another one fails I will contact American Express.
Thank you for letting us know about your Flood Sensors that stopped working and your experience with getting them replaced. We are glad to know that support was received for the warranty replacement of your products, and ask that you reach back out to our Customer Care team if there is any assistance that may be needed in the future. Have a great rest of your day.
Dead Battery given in supposedly new device. The battery died in 2 days
Thanks for letting us know how the batteries in your new Flood Sensor died within 2 days of using it. Our Customer Care team is happy to help with product concerns such as these and with other assistance if it may be needed. We can be reached by phone at (800)488-6156 or online at support.orbitonline.com. Have a great rest of your day.
- 5 stars: 4 (36%)
- 4 stars: 0 (0%)
- 3 stars: 2 (18%)
- 2 stars: 3 (27%)
- 1 star: 2 (18%)
Product as promised for a replacment to a failing sensor.
A little difficult to connect to wifi and battery life sucks. Two of my three sensors were below 15% within 30 days. Customer service sent me three new ones, will see if battery life is any better.
Thank you for leaving your review about the connectivity of our Flood Sensors and the battery life decreasing fast. We're glad to know how our Customer Care team was able to assist with your product replacements, and ask that you reach back out to us with any other concerns you may have or if further help may be needed in the future. Have a great rest of your day.
The soft plastic breaks down easily when trying to open the devise to get to the battery that wears out way too fast!
We appreciate you letting us know about our Flood Sensor's battery running low quickly and the damage caused when attempting to replace them. We are glad to know how our Customer Care team was able to assist with this product issue and ask that you reach back out to us if help may be needed in the future. Have a great rest of your day.
I purchased 18 of the sensors. So far 13 have failed and had to be replaced. The first 10 were replaced without too much grief as they failed almost out of the box. The last 3 that failed I had to threaten to report them to the attorney generals office as they tried to claim they were not under warranty. When they work they work but they have a horrible problem with them eating batteries. If you replace the CR2032 battery a few days later they are depleted again. When the tried to deny the warranty I asked to return the whole system, but they refused. If another one fails I will contact American Express.
Thank you for letting us know about your Flood Sensors that stopped working and your experience with getting them replaced. We are glad to know that support was received for the warranty replacement of your products, and ask that you reach back out to our Customer Care team if there is any assistance that may be needed in the future. Have a great rest of your day.
Dead Battery given in supposedly new device. The battery died in 2 days
Thanks for letting us know how the batteries in your new Flood Sensor died within 2 days of using it. Our Customer Care team is happy to help with product concerns such as these and with other assistance if it may be needed. We can be reached by phone at (800)488-6156 or online at support.orbitonline.com. Have a great rest of your day.
Great customer service
Simple and reliable
I purchased a pair of the sensors, but I have yet to
to get them operating. They appear to be high quality devices. After my initial effort trying to get the first one operating, I haven’t had the time to devote to the troubleshooting necessary to be successful. I think my problem is in my system not the sensors. I’ll get back to it in the next week or two and will get them working as intended.
Batteries already at 24% after only one week. That’s with two gen 2 hubs, so not a connectivity issue.
Does the job!
Plastic case is too soft--Deforms when trying to pry open to change battery. Bad design!