I initially had great customer service. very timely and informative responses. I am rating a 1 because I have already given my feedback. twice prior to this. after my first email expressing my dissatisfaction, I immediately received an email thanking me for my feedback and hoping that I was thoroughly enjoying my replacement hoses. so either that rep did not understand my feedback email or he did not even read it. I responded again to say that and to reiterate my dissatisfaction and my suggestion that Orbit could use a review of their replacement procedures. I did not hear back after that. so who knows if anyone has read my feedback or if anything is done with feedback received.
Poor quality hose. Doesn’t last even a month
Thank you for sharing your review about ones of our Watering Hoses not lasting long. We do stand behind our products and are glad to know how our Customer Care team was able to assist with your warranty replacement. Please do reach back out to us with any other questions and concerns that you may have, or if further help may be needed in the future. Have a great rest of your day.
It made a loud popping sound when I first filled it... So I'm not sure if it's already broken but it seems to be working fine. I am concerned though, because it made the same sound that the previous hose did when it burst internally (and ironically I bought this hose to replace). I do love Orbit's warranty though, so I'll continue to be a brand loyal customer if for no other reason than they have great customer service.
Thank you for letting us know about our Aeroflex Hose making a loud popping sound. We do stand behind our products and are glad to know how our Customer Care team was able to assist you with your warranty replacement. Please do reach back out to us for any questions or concerns that you may have, or if there's further help that may be needed in the future. Have a great rest of your day.
They back there product and are eager to help you out
So far the hose looks and feels like good quality except the plastic ends which im hoping do not break or wear down easily. Ive only had it for a week so lets see ehat happens after a year.
- 5 stars: 2 (40%)
- 4 stars: 0 (0%)
- 3 stars: 1 (20%)
- 2 stars: 0 (0%)
- 1 star: 2 (40%)
I initially had great customer service. very timely and informative responses. I am rating a 1 because I have already given my feedback. twice prior to this. after my first email expressing my dissatisfaction, I immediately received an email thanking me for my feedback and hoping that I was thoroughly enjoying my replacement hoses. so either that rep did not understand my feedback email or he did not even read it. I responded again to say that and to reiterate my dissatisfaction and my suggestion that Orbit could use a review of their replacement procedures. I did not hear back after that. so who knows if anyone has read my feedback or if anything is done with feedback received.
Poor quality hose. Doesn’t last even a month
Thank you for sharing your review about ones of our Watering Hoses not lasting long. We do stand behind our products and are glad to know how our Customer Care team was able to assist with your warranty replacement. Please do reach back out to us with any other questions and concerns that you may have, or if further help may be needed in the future. Have a great rest of your day.
It made a loud popping sound when I first filled it... So I'm not sure if it's already broken but it seems to be working fine. I am concerned though, because it made the same sound that the previous hose did when it burst internally (and ironically I bought this hose to replace). I do love Orbit's warranty though, so I'll continue to be a brand loyal customer if for no other reason than they have great customer service.
Thank you for letting us know about our Aeroflex Hose making a loud popping sound. We do stand behind our products and are glad to know how our Customer Care team was able to assist you with your warranty replacement. Please do reach back out to us for any questions or concerns that you may have, or if there's further help that may be needed in the future. Have a great rest of your day.
They back there product and are eager to help you out
So far the hose looks and feels like good quality except the plastic ends which im hoping do not break or wear down easily. Ive only had it for a week so lets see ehat happens after a year.